Page 10 - agl036_D9

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Introduction
AGL Energy Limited 8
Economic
Vision
Target FY2012
Performance FY2012
Target FY2013
Ongoing profitability
Industry leading
earnings profile based
on sustainable business
practices.
Underlying profit:
$470-500million
Underlying profit:
$482million
Underlying profit:
$590-640million
1
Sustainable growth
Solid returns from
AGL’s existing and new
business activities.
Credit rating:
BBB
Credit rating:
BBB
Improvement in return
on funds employed.
Sustainability blueprint
Customers
Vision
Target FY2012
Performance FY2012
Target FY2013
Customer experience
Recognised industry
leader in customer
satisfaction.
Customer satisfaction score
2
:
>major
competitors
Customer satisfaction score:
AGL
3
= 6.68
To have a higher annual mean
customer satisfaction score
than our competitors.
Customers in hardship
Recognised industry
leader in customer
hardship policy.
Average energy debt
of Staying Connected
customers:
5%decrease
Average energy debt of
Staying Connected customers:
7.6% increase
5% reduction in the ratio
of average energy debt of
staying connected customers
to average NEM household
electricity bill.
Notes
1 Underlying earnings per share: FY2012 –100 cents. FY2013 – the range is 107 to 116 cents.
2 As determined by a quarterly survey prepared by an independent third party provider.
3 Powerdirect and ActewAGL are not included under the AGL brand for the customer satisfaction score.
Community
Vision
Target FY2012
Performance FY2012
Target FY2013
Community engagement
Best practice
local community
engagement.
Improve community
engagement by
implementing community
engagement plan actions:
100%
Implementation of community
engagement plan actions:
100%
100% delivery of promises
made to the community.
Community contribution
Social Return on
Investment (SROI)
measured and
at targets levels.
Employee Volunteering
participation rate:
25%
Employee Volunteering
participation rate:
27%
Establish framework
for SROI analysis, with
outputs of Energy for Life
strategic partnerships
measured annually.