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Sustainability Performance Report 2012 1
Contents
Introduction
About AGL
2
Location of significant assets
4
About this report
6
Sustainability blueprint
8
Governance and management
10
Stakeholder engagement
12
Economic
Introduction
15
Ongoing profitability
16
Optimisation of electricity generation portfolio
17
Optimisation of upstream gas portfolio
18
Efficiency of retail business
19
Sustainable growth
20
Disciplined approach to growth
21
Economic risk management
22
Financial performance summary
23
Customers
Introduction
24
Customer experience
25
Process and quality
26
Energy efficiency and renewable energy products and services
28
AGL’s responsibilities as an essential service provider
29
Customers in hardship
31
Community
Introduction
33
Community engagement
34
Power Development
35
Upstream Gas
38
Community contribution
41
Community sponsorships
43
Corporate Citizenship – Energy for Life
44
Employee Volunteering and Employee Giving
45
Strategic Partnerships
47
People and safety
Introduction
48
Employee engagement
49
Diversity and inclusion
50
Talent acquisition and development
52
Reward, recognition and benefits
55
Additional people data
57
Organisational health and safety
58
HSE Strategy
60
Wellbeing
62
Climate change
Introduction
63
Climate change adaptation risks
64
Carbon exposure
66
Operational Footprint
68
Equity Footprint
70
Energy Supply Footprint
71
Greenhouse footprints – supporting information
72
Sustainable generation sources
74
Renewable energy target
75
Carbon price
76
Research, development and deployment
77
Environment
Introduction
78
Environmental risk
79
Environmental incidents and licence compliance
80
Air
81
Noise
83
Biodiversity, land management and cultural heritage
84
Waste
85
Water management
86
Consumed water
87
Produced water
88
Managed water
90
Assurance Statements
91
Global Reporting Initiative (GRI) Index
96