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Sustainability Performance Report 2012 35
Community engagement
Power Development
AGL is a long-term owner/operator of electricity
generation assets, including wind farms, hydro and
other power stations, and is committed to being a
valued member of the local community.
The community is a key stakeholder in AGL’s power development
projects. AGL manages power development projects in
accordance with a project management framework that addresses
community consultation as an important part of the project
communications plan.
AGL’s approach to community engagement is based on the needs
of the community and the nature of individual projects. AGL’s
Power Development group has established a Community Charter
that publicly sets the objectives for community engagement for
construction projects:
Principle 1:
We will deliver on our promises to the community
– with actions, not words.
Principle 2:
We will endeavour to respond to all queries within
five working days.
Principle 3:
We may not be able to solve all perceived problems
put to us, but we will investigate, aim to find a solution and
communicate the outcomes.
Principle 4:
We are committed to being a valuable member of
the community by using our resources to build a stronger local
Principle 5:
We will leave a positive legacy in the community
that extends beyond the life of the project.
AGL’s Power Development construction projects are managed in
accordance with a Project Management Framework which requires
community engagement plans to be developed as part of the
communication plan for each project.
Power Development also undertakes the necessary community
consultation on projects during development.
In a public statement ‘Wind Turbines and Health’ the National
Health and Medical Research Council
, Australia’s peak health body,
concluded that there is no published scientific evidence to link wind
turbines with adverse health effects. The Victorian Department of
Health has also examined the available scientific literature on wind
farms and supports the NHMRC, concluding that there are no direct
health effects that can be attributed to modern wind turbines
AGL will continue to monitor research in this area.
Community feedback at Burra Information Centre
H2 FY09
H1 FY10
H2 FY10
H1 FY11
H2 FY11
H1 FY12
H2 FY12
Number of issues
Number of visitors
Positive feedback
Neutral feedback
Negative feedback
(interrupted TV reception)
Negative feedback (noise)
Negative feedback (other)
Individual complainants
Total visitors
1 Issues raised and noted in the community feedback register at Burra Information Centre are categorised and counted. However if an individual contacts AGL more than once
on a specific issue (e.g. TV reception) they are listed as one complainant only and attributed to the half-year period where the issue was first raised.
2 Timeline for the development of the satellite television project within the Hallett/Burra area;
> 5 January 2010: Digital television Australia wide media release.
> 20 January 2010: First satellite television installation complete.
> 30 June 2011: 186 orders were placed as part of the satellite television project. Of those orders, 170 installations were completed by the end of FY2011.
> 30 June 2012: 28 satellite services were installed in FY2012 as part of the satellite TV project.